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Shipping Policy
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Thank you for shopping with us! Below you’ll find information about order processing and delivery.
Order Processing
Orders are typically processed within [1–3 business days], excluding weekends and holidays. Once your order ships, you’ll receive a confirmation email with tracking details, where available.
Delivery Times
Estimated delivery time is [7–15 business days] after dispatch. Delivery times vary depending on your location and are estimates, not guarantees.
Shipping Rates and Locations
We ship to United States and Canada . Shipping costs, including any free shipping offers, are displayed at checkout before you complete your purchase.
Tracking and Separate Deliveries
Tracking updates may take a few days to appear. If your order contains multiple items, they may arrive in separate packages.
Delays or Missing Packages
If your order is delayed, tracking shows delivery but you haven’t received it, or your package arrives damaged, please contact us at info@thepurevive.com so we can investigate and help.
Shipping Address
Please check your shipping address carefully before placing an order. If you notice an error, contact us promptly. Address changes may not be possible after dispatch.
Customs and Import Charges
International orders may be subject to customs duties or import taxes. Unless included at checkout, these charges are the customer’s responsibility.
Contact Us
For shipping questions, email info@thepurevive.com, including your order number.