Refund and Return Policy

We offer a 30-day return window from the date you receive your order.

 

Return Eligibility
Items must be unused, in their original condition and packaging, with proof of purchase. For hygiene reasons, products that come into contact with the mouth, including breathing trainers, cannot be returned once opened or used unless faulty.

 

How to Request a Return
Contact info@thepurevive.com with your order number and reason for returning. Please wait for return instructions before sending your item back.

 

Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, contact us promptly with your order number and photos so we can arrange an appropriate replacement or refund.

 

Return Shipping
Customers pay return shipping for change-of-mind returns. We cover return shipping for damaged, defective or incorrect items.

 

Refunds
Once we receive and inspect your return, we’ll notify you of the outcome. Approved refunds are issued to your original payment method within [5–10 business days]. Your bank may take additional time to post the refund. Original shipping charges are non-refundable for change-of-mind returns.

 

Order Cancellations
Contact us as soon as possible to request a cancellation. If your order has already shipped, our return policy applies.

 

Your Rights
This policy does not limit any rights you have under applicable consumer protection laws.

Contact: info@thepurevive.com